Terms of Service

1.Parties and definitions

This agreement is between Infivion LLC, a Wyoming limited liability company trading as Union Web Studio (“we”, “us”, “our”), and the person or business placing an order (“you”, “the Client”).

• Package — one of the fixed-price service tiers published on our website (Starter, Business).
• Scope — the written description of the work to be delivered, confirmed before payment.
• Deliverable — the completed website files and any related items listed in the Scope.
• Client Materials — text, images, logos, data and other content you supply.
• Care Plan — our optional monthly maintenance subscription.
• Business day — Monday to Friday, excluding United States federal holidays.

2.Services we provide

We design and build informational websites for small and medium businesses. A typical engagement includes page design, responsive layout for mobile and desktop, writing your page copy from the information and photos you give us, a contact method such as a WhatsApp link or enquiry form, basic on-page search-engine markup, and publication to a live domain.

What we do not provide unless expressly agreed in writing: custom software development, e-commerce checkout and payment integration, membership or login systems, mobile applications, database applications, ongoing paid advertising, professional photography, translation beyond what is stated in your Package, logo design beyond the add-on scope, or legal advice of any kind.

3.How payment works

You pay the fixed price for your chosen Package upfront, by card through Stripe, when you place your order. We do not collect or store your card details — Stripe processes payment directly.

Before any design work begins, you receive the written Scope described in section 4, confirming exactly what you are paying for. If you change your mind before that work starts, our Refund Policy explains your right to a refund.

4.Orders and scope

Before you pay, we send you a written Scope stating the Package selected, the number of pages, the features included, the total price, the number of revision rounds, and the delivery date. A contract is formed when you pay the invoice or otherwise confirm the Scope in writing.

Work outside the agreed Scope is chargeable. If you ask for additional pages, features or design directions after the Scope is agreed, we will quote for them separately and will not begin that work until you approve the quote in writing. Published add-on rates apply where relevant.

5.Prices, payment and taxes

5.1 Currency and pricing

All prices are quoted and charged in United States dollars (USD). Prices published on our website apply to new orders and may change at any time, but a price stated in an agreed Scope is fixed for that order.

5.2 Payment terms

Every order is payable in full before work begins, regardless of the package or order value. We do not offer instalment plans or milestone-based payment.

5.3 Payment method

Payments are processed by Stripe, Inc. We accept major credit and debit cards and any other method Stripe makes available to you. We do not receive or store your card details. A receipt is issued automatically for every payment.

5.4 Taxes

Prices are exclusive of any sales tax, VAT, GST or similar tax that may be due in your country. Where such tax applies, it is your responsibility unless we are legally required to collect it, in which case it will be shown separately.

5.5 Late payment

Where a final balance remains unpaid for more than 14 days after it falls due, we may suspend work and withhold publication until payment is received. Files already delivered remain yours.

6.Delivery timescales

Published delivery times — 3 days for Starter, 5 days for Business — are counted in business days and begin on the first business day after we have received both cleared payment and all Client Materials needed to start.

Time spent waiting for your content, feedback or approval does not count towards the delivery period. Where a delay is caused by us, we will tell you promptly and agree a revised date.

7.Your responsibilities

• Supply photos, a logo (if you have one), contact details and the basic facts about your business — services, prices, hours — in a usable format, promptly. We write the page copy from this.
• Warrant that you own or are licensed to use all Client Materials, including photographs of identifiable people, and that their use will not infringe anyone’s rights.
• Provide access to any existing domain, hosting or accounts we need in order to publish.
• Nominate one person authorised to approve designs and give feedback on your behalf.
• Respond to review requests within five business days. If you do not respond within 30 days, we may treat the current version as approved and close the project.
• Check the finished site for factual accuracy — prices, opening hours, phone numbers — before it goes live.

8.Revisions

Each Package includes a stated number of revision rounds. A round means one consolidated set of change requests sent together, not individual messages sent over several days.

Revisions cover refinement of the agreed design: wording, colours, image swaps, layout adjustments within the agreed structure. They do not cover a change of design direction, additional pages, or new features — these are new work and are quoted separately.

Additional revision rounds beyond those included are charged at our published rate.

9.Domains and hosting

Domain names are registered in your name and remain your property. Where we register a domain on your behalf, we do so as your agent and the registration fee is passed on to you at cost plus any stated handling charge. Domain registration fees are non-refundable once paid to the registrar.

Hosting may be provided by us as part of a Care Plan, or arranged by you. Where hosting is included and you later cancel, we will provide a complete copy of your website files so you can move them elsewhere. We will not hold your domain or files hostage over a commercial dispute.

10.Care Plan subscription

• The Care Plan is billed monthly or annually in advance through Stripe and renews automatically until cancelled.
• It includes hosting, SSL, backups, and the number of small content changes stated on our pricing page. It does not include redesigns, new pages or new features.
• You may cancel at any time by emailing us. Cancellation takes effect at the end of the current billing period; the service continues until then.
• We do not refund part-used months. Annual plans cancelled early are refunded on a pro-rata basis for whole unused months.
• If a subscription payment fails and is not resolved within 14 days, we may suspend hosting. Your files remain available to you for 90 days after suspension.

11.Intellectual property

11.1 Your materials

You keep all rights in Client Materials. You grant us a licence to use them for the sole purpose of producing and maintaining your website.

11.2 The finished website

On receipt of payment in full, ownership of the final website design and page code produced specifically for you transfers to you, together with the right to use, modify and host it however you wish.

11.3 What remains ours

We retain ownership of our underlying tools, frameworks, code libraries, and general know-how, including any component we reuse across projects. Nothing in this agreement prevents us from using that general knowledge for other clients.

11.4 Third-party components

Some elements — fonts, stock photographs, icons, plugins — are licensed from third parties and are supplied to you subject to their own licence terms. Where a licence is limited to a single site, it does not transfer to other projects.

11.5 Portfolio

We may display the finished website and describe our work on it in our portfolio and marketing. If you prefer that we do not, tell us in writing and we will comply.

12.Acceptable use

We choose our clients. We will not design, build or host websites for the following, and we may cancel and refund an order if we discover it falls into one of these categories:

• Adult or sexually explicit content, escort or companionship services.
• Gambling, betting, lotteries or gaming for money.
• Firearms, ammunition, explosives, weapons or related components.
• Illegal drugs, controlled substances, or products marketed as legal alternatives to them.
• Counterfeit goods, pirated media, or anything infringing another party’s trademarks or copyright.
• Pyramid schemes, matrix programmes, get-rich-quick offers, or unregistered financial and investment services.
• Cryptocurrency exchange, token sale, or investment-return schemes.
• Deceptive medical, pharmaceutical or health claims.
• Content promoting hatred, violence, harassment or discrimination against any group.
• Anything unlawful in the United States or in your own country.

You must also not use a website we build to send unsolicited bulk email, distribute malware, or misrepresent your identity or business.

13.Warranties and disclaimers

We warrant that we will perform our services with reasonable skill and care, in a manner consistent with professional practice in our industry.

We correct defects free of charge for 30 days after delivery where the delivered website does not function as described in the agreed Scope. This does not cover problems caused by changes you or a third party make, by your hosting provider, or by changes in third-party services outside our control.

We do not warrant that your website will achieve any particular search engine ranking, volume of traffic, number of enquiries, or level of sales. Such outcomes depend on factors beyond our control. Except as expressly stated, services are provided “as is” and we disclaim all other warranties to the fullest extent permitted by law.

14.Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited.

Subject to that, our total aggregate liability arising out of or in connection with an order shall not exceed the total amount you have paid us for that order in the twelve months preceding the event giving rise to the claim.

We are not liable for indirect or consequential loss, loss of profit, loss of business, loss of anticipated savings, loss of goodwill, or loss or corruption of data, however arising, even if we were advised such loss was possible.

Some jurisdictions do not allow certain exclusions. Where that is the case, the exclusions above apply to the maximum extent permitted, and your statutory rights as a consumer are not affected.

15.Indemnity

You agree to indemnify us against any claim, loss, damage or expense — including reasonable legal costs — arising from Client Materials you supply, from your use of the website after delivery, or from your breach of these Terms. This includes claims that Client Materials infringe a third party’s intellectual property or privacy rights.

16.Cancellation and termination

Cancellation and refund entitlements are set out in full in our Refund Policy, which forms part of these Terms.

Either party may terminate an engagement immediately in writing if the other:

• commits a material breach that is not remedied within 14 days of written notice; or
• becomes insolvent, enters administration, or ceases to trade.

On termination you must pay for work properly performed up to the termination date. We will hand over the work completed to that point.

17.Confidentiality

Each party will keep confidential any non-public information received from the other and use it only for the purposes of the engagement. This obligation does not apply to information that is already public, that is received lawfully from a third party, or that must be disclosed by law.

18.Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disaster, war, civil unrest, epidemic, failure of telecommunications or internet infrastructure, or action by a government authority. Where such an event continues for more than 30 days, either party may terminate and any prepayment for undelivered work is refunded.

19.Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before starting formal proceedings, both parties agree to attempt to resolve the dispute in good faith by writing to the other and allowing 30 days for a response. Most disagreements are resolved this way.

If that fails, the courts of the State of Wyoming shall have exclusive jurisdiction, save that we may bring proceedings to recover unpaid sums in the courts of the country where you are established. Nothing here removes a consumer’s right to bring proceedings in their own country of residence where local law grants that right.

20.General provisions

• Entire agreement. These Terms, the agreed Scope, the Refund Policy and the Privacy Policy form the whole agreement between us and replace anything discussed beforehand.
• Changes. We may amend these Terms for future orders. The version in force when you place an order governs that order.
• Severability. If a provision is held unenforceable, the rest remains in force.
• No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.
• Assignment. You may not transfer this agreement without our written consent. We may assign it to a successor of our business.
• Independent contractor. We act as an independent contractor. Nothing creates a partnership, joint venture or employment relationship.
• Notices. Written notice may be given by email to the addresses used in the engagement.
• Language. These Terms are written in English. Where a translation is supplied for convenience, the English version prevails.

Questions about these Terms