Frequently asked questions

Yes — you pay the fixed price for your package upfront, by card through Stripe, before we start design work. In return you get a written scope, a fixed price and a delivery date, all confirmed in writing.

You’re not taking a blind risk. Every package includes rounds of revisions until the design is right, and if you cancel before we’ve started, or you’re still not happy after using all included revisions, you get a full refund — see our Refund Policy.

Very little to get started — just your business name, what you offer, and your city. For the full site we’ll ask for:

• A rough description of your business and what you offer — we turn it into finished page copy, that’s part of the job
• Photos of your business, products or team (phone photos are fine)
• Your logo, if you have one — if not, logo design is available as an add-on
• Contact details: phone, WhatsApp, email, address, opening hours

Writing your page content is included in every package. If you don’t have photos ready, professional stock photos are available as an add-on.

Three to five days from payment to a live site, depending on your package: Starter 3 days, Business 5 days. Rush delivery in 48 hours is available for +$85 on Business.

Almost certainly yes. We work with businesses across Latin America, Southeast Asia and the Asia-Pacific region, and we communicate in English by WhatsApp and email.

Your website itself is built in your local language. Both Starter and Business include a full English translation of every page at no extra cost.

You pay by card through Stripe, one of the largest payment processors in the world — the same system used by companies like Amazon and Shopify. Your card details go directly to Stripe and never touch our systems.

You receive a proper invoice and receipt from Infivion LLC, our registered U.S. company.

This happens in some countries and it’s not a problem. Message us on WhatsApp and we’ll issue a bank transfer invoice instead. The price and the process stay exactly the same.

Only if you want them. The website packages are a one-time payment.

The optional Care Plan is $14.99/month and covers hosting, domain renewal, SSL, a domain email address, automatic backups and up to 2 content changes a month. The first 2 months are free with any package, and you can cancel at any time. A cheaper Maintenance-only plan ($8.99/month) is also available if your site stays on your own hosting.

Add extra pages at your package’s per-page rate — $15 on Starter, $10 on Business. Both packages include a second language across every page in the package by default — an extra page beyond that is +$5 to translate too, since the design already exists and only the text changes.

Yes. Because you approve the design before paying, genuine dissatisfaction is rare — but if we build the site and you’re still not happy after using your included revision rounds, we refund your payment in full.

Yes, and you keep full ownership of it. We just point it at your new site — nothing about your ownership changes.

If you don’t have a domain yet, we register it for you — up to $30 is free, you only pay the difference above that for a pricier domain. It is registered in your name, not ours, and you can take it elsewhere at any time.

You do — completely. The design, the content and the files are yours once the project is paid for. If you ever decide to move to another provider or host it yourself, we hand over everything without argument.

You can, but most of our clients prefer not to — and that’s deliberate. We build simple, fast sites rather than complicated systems you have to learn.

That’s what the Care Plan is for: send us a WhatsApp message with the change you want — new prices, a new photo, updated opening hours — and we make it for you, usually the same day.

Yes. Enquiries are delivered to the email address you choose. When we hand the site over, we send a test enquiry together with you and confirm it arrives in your inbox — and we ask you to mark it as “not spam” once, so every future message lands correctly.

We also add a one-tap WhatsApp button, which is how most customers in your region will actually contact you.

Every package — including Starter — includes a professional SEO setup: we look at the keywords and search terms your competitors are already ranking for, then build your page titles, descriptions and content around them, on top of fast loading and a mobile-friendly layout. All of that is what Google actually rewards.

What we don’t do is promise rankings. Anyone guaranteeing “position 1 on Google” is selling you something that can’t be guaranteed. For a local business, the bigger win is usually a properly set up Google Business Profile — included from the Business package.

No. We build informational websites — the kind that show what you offer and make it easy to contact you. That covers what the large majority of local businesses actually need.

If you want to display products or a menu without online checkout, that’s included from the Business package, and available as a $39 add-on for Starter.

For $14.99/month, on our hosting:

• Hosting and your SSL certificate (the padlock in the browser)
• Domain renewal handled for you (up to $30)
• A domain email address (yourname@yourbusiness.com)
• Automatic backups
• Up to 2 content changes per month — text, photos, prices, hours
• Priority replies on WhatsApp

First 2 months free with any package. Cancel any time. If your site stays on your own hosting, a Maintenance-only plan is available for $8.99/month (content updates only, no hosting/domain/email).

Your website stays yours. If you host it elsewhere, nothing changes at all. If we host it, we hand over the complete files and help you move them — we simply stop maintaining the site.

We reply within 12 hours on business days, and usually much faster on WhatsApp. Anything that stops your site working is treated as urgent regardless of which package you bought.

Of course. Existing clients get a reduced rate on a full redesign, and smaller updates — a new section, a seasonal page, a refreshed set of photos — are usually quoted as individual add-ons rather than a whole new project.